Mercedes-Benz
of Thousand Oaks

Call 805-371-5400 Directions

Lease Return Center

Here are some options for your Mercedes-Benz lease return. You have choices for how to proceed at the end of your lease. Please make sure you read the guidelines for acceptable wear and tear prior to your turning in a leased vehicle. Should you have any questions, please feel free to give us a call at 805-371-5400.

Return Your Vehicle

Please remember to bring your maintenance booklet, owner's manual, both sets of keys, tool kit and any other accessories provided at lease inception when you return your vehicle.

Extend Your Lease

You may be eligible to extend your lease. Contact the Mercedes-Benz Financial Services Lease Maturity Department at 800-873-5471 or Mercedes-Benz of Thousand Oaks to see if you qualify.

Purchase Your Lease

Any time during your lease, you can pay off your vehicle or finance the purchase price by contacting the Mercedes-Benz Financial Services Lease Maturity Department.*

*Subject to credit approval; as allowed by your state’s law. Not all vehicles are eligible.

Returning Your Vehicle

If you choose to return your vehicle, the following steps will help you prepare for turning it in at your Mercedes-Benz dealership.

At three months prior to lease-end:

  1. Contact your Mercedes-Benz dealer to schedule a Vehicle Condition Review, which will prepare you for the final lease-end inspection.
  2. During your Vehicle Condition Review, discuss (if applicable) the cost of any excess wear and use, and review the option of repairing damage or replacing items before you return your vehicle.
  3. Check out the new line of Mercedes-Benz vehicles and ask your dealer about the attractive Mercedes-Benz Financial Services lease or finance offerings.
  4. Schedule your final vehicle return and inspection with your Mercedes-Benz dealer.

At turn-in:

  1. Bring the maintenance booklet, owner's manual, both sets of keys, tool kit, and any other accessories provided at lease inception.
  2. Have your vehicle's condition evaluated by your dealer. Afterwards, your dealer will generate a Vehicle Inspection Report describing the vehicle's condition and any excess wear and use charges.
  3. Sign the Federal Odometer Disclosure Statement confirming the final total mileage on your vehicle.
  4. Review your maturity bill* and, if applicable, pay any outstanding charges.
  5. Receive a Vehicle Return Package from your dealer. This will include your signed Federal Odometer Disclosure Statement, the Vehicle Inspection Report, and final maturity bill.*

*Exclusions may apply. Final maturity bill may not be available.

Inspecting Your Vehicle

Check it out before turning it in.

Excess Wear and Use Responsibilities:

Our unique Three-Point Inspection will help you understand what is considered excess wear and use. While the standards in your lease agreement provide you with a detailed definition of excess wear and use, the Vehicle Condition Guidelines on the following pages illustrate how we identify and determine whether or not damage is considered excessive.

Three-Point Inspection:

The Credit Card Images

Generally, if exterior and interior damage cannot be seen when a credit card is placed over it, you will not be charged.*

*The Credit Card images.does not apply to windshields, lights, wheels, tires, exterior cracks, gouges, collective damage, or holes in the sheet metal.

Windshield, Lights, Wheels & Tires

A quick visual check of these areas will help you determine what is considered excess damage.

Missing Items

Check for original equipment items and verify that scheduled maintenance is up to date.

1. The Credit Card images

The Credit Card images is an easy way to determine what will be considered excess wear and use when inspecting your vehicle's exterior and interior.

Vehicle Condition Guidelines - The following items are considered excess wear and use:

  • Any scratch through the paint larger than the size of a credit card. (Scratches that do not go through the paint pass The Credit Card images. regardless of size.)
  • Any dent that is larger than the size of a credit card.
  • Any damaged safety items, regardless of size (e.g., torn seat belts).
  • Collective damage that is caused by a single event, regardless of size (e.g., hail damage).
  • Any holes, cracks, gouges, tears, or cuts in the sheet metal or bumper, regardless of size.
  • Any tears to the interior larger than the size of a credit card.

Interior Tear

Guideline not met.

Exterior Dents

Guideline not met.

Exterior Scratch

Guideline not met.

Exterior Cuff

Guideline not met.

Mercedes-Benz of Thousand Oaks in Thousand Oaks CA Mercedes-Benz of Thousand Oaks in Thousand Oaks CA

2. Windshield, Lights, Wheels and Tires

Vehicle Condition Guidelines - The following items are considered excess damage when inspecting your vehicle's windshield, lights, wheels and tires:

  • Wheels that are cracked or bent.
  • Wheels that were not originally equipped with the vehicle at the time of delivery. (Upgraded wheels installed by an authorized Mercedes-Benz dealership are acceptable.)
  • Tires that are the incorrect size, have sidewall damage, or exposed cords. (Sidewall damage includes plugs and cuts.)
  • Glass and lights that have cracks, stars, holes, or plugs. (A "star" is a chip with one or more legs. A plug is considered unsafe for vehicles with supplemental restraint systems.) Glass repair is not acceptable.

Wheel Scuff

Mercedes-Benz of Thousand Oaks in Thousand Oaks CA

Wheel Damage

Mercedes-Benz of Thousand Oaks in Thousand Oaks CA

Star in Windshield

Mercedes-Benz of Thousand Oaks in Thousand Oaks CA

Cracked Windshield

Mercedes-Benz of Thousand Oaks in Thousand Oaks CA

3. Missing Items

Vehicle Condition Guidelines - Prior to turn-in, be sure to remove all personal items from the vehicle, complete all scheduled maintenance, and ensure all originally equipped items (if applicable) are returned with your vehicle, including:

  • Maintenance book
  • Owner's manual
  • Second set of keys
  • Removable CD disc changers
  • DVD system
  • Navigation system discs
  • Headrests
  • Tool kit
  • Spare tire

Mileage Provision

If your mileage is over the maximum number of miles allowed on your contract (plus any additional miles purchased midterm), an excess mileage charge will be assessed at vehicle return. (Refer to your lease agreement for the per-mile rate.)

Contact Us

If you have any questions regarding the lease-end guidelines or the vehicle return process, please give us a call.

Extend Your Lease

You may be eligible to extend your lease. View your Lease-End Options online, please contact us at 805-371-5400

Purchase Your Lease

Any time during your lease, you can pay off your vehicle or finance the purchase price by contacting us 805-371-5400