I have never enjoyed the process of buying a car.  As exciting as the prospect is to have a new car, the actual process is never something I look forward to.  That is why my wife and I were so lucky to have Raoul D'Amantte handle our purchase.  Finally we had someone who took the pressure off making a decision, was patient with our questions and our need to see many different models.  We felt like we had someone actually make sure we were getting what we wanted without the pressure from the salesman to get a car sold.  We most appreciate the way he walked us through the financials, which many times is where the wheels come off with the sale.  No pressure, a lot of patience, and someone we felt was going to bat for us and our particular financial circumstances.  Raoul dealt with us and our needs and for once we felt like we, as the customer, were priority #1.   Be prepared to see us again, because after this experience we won't go elsewhere to buy a car and we will certainly be referring our friends.   Thank you Raoul!   And by the way, I love my car!

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Look no further... this is the dealership to come to! Everyone here have been amazing including Wes and Drew from service and Doug Colliau from sales. We went to other dealerships and without having to go back and forth of a usually auto sales pitch, Doug was upfront and direct got us the car we wanted! This team really added value to the over all experience we were expecting from Mercedes! Make sure to stop by when you are looking for a car!

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When asked about my experience with Mercedes Benz of Thousand Oaks, I can say without hesitation that they exceeded my expectations on many levels. I had been searching for a 2019 G550 for months. Due to the current demand, I knew finding what I wanted without being put on a list would be challenging. I had contacted numerous dealerships, both online and in person with the end result always being the same, I would have to order it and expect delivery around June or July. Feeling rather defeated, I accepted the realization that I would just have to wait. I happened to be in Malibu and was discussing my dilemma with some friends. One of which said, "Let me make a call, if anyone can find you what you want, it is Selena". I appreciated the gesture, but was not holding my breath. I was due to head back to Dallas the next afternoon and whoever this Selena was, unless she could find a needle in a haystack within the next 24 hours I would be headed back to Texas empty-handed. Within minutes Selena had found my car, not just one, but two. I was dumbfounded... Images were sent, numbers were agreed upon and all I had to do was get to the dealership. Only problem, Selena happened to be out of town at the Mercedes factory, but was returning the next day. Not to worry, she set up a time for me to meet with her associate Tina to see the vehicle the next morning, so we were good to go! Morning came and I received a message from Selena confirming my appointment. Due to the severe weather situation and road closures from the rain, I had left an hour earlier to ensure I made it on time. I let her know I was already in the car and headed that way. I arrived at the dealership with my luggage in tow, and Tina was there to greet me. She had both cars pulled up and ready for me to test-drive. I had already made my final decision and time was of the essence due to the fact that I had a plane to catch. I gave her the information she needed from me and we jumped in my car of choice. Tina was awesome! She was going over all the bells and whistles while I made my loop around the neighborhood. I am not a very "tech savvy" individual, so I just nodded my head and tried to remember the basics...like, how to put it in park. She synced my phone, programmed my Sirius stations and we were golden! Upon returning to the dealership they had my paperwork ready to go. She gave me my transport options and we finalized the deal. I was in awe as to how smooth and easy this was, I had voiced to her some of the details of my quest to find this car, and usually when something is too good to be true, it has a way of going left. Tina put me at ease and Selena was checking in with us the whole time as well, it was comforting and appreciated. Tina even wrote "SOLD" on a piece of paper and put it on the dashboard before I left. She told me it would be moved to the back as soon as we were done and made ready for delivery. That being said, I headed to the airport and ventured home. That all transpired on a Thursday, I received a picture from Selena on Saturday letting me know my new car was being loaded and on the way. It arrived the following Wednesday in perfect condition thanks to JP Logistics and I could not be happier. If you are in the market for a Mercedes Benz (or a Unicorn), I highly recommend you contact Selena Towell and Tina James first, you will not be disappointed. Thank you ladies, you have a customer for life!

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First time buying a MB.  Dealt with three dealerships and this one stood out.  The rep Selena was responsive from the beginning without being pushy.  There was some haggling but I was treated professionally and felt like our requirements were heard.  The treatment carried in through the finance department and sales management.  Overall, a great experience and the car is phenomenal too!

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